Your Privacy
Matters to Us

Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

• Name, billing and shipping address
• Email address and phone number
• Payment information (processed securely via third-party payment processors — we do not store full card numbers)
• Custom design files, artwork, logos, and text you upload or submit for your order
• Order history and preferences
• Communications you send us (emails, support inquiries, etc.)

Information Collected Automatically

When you browse our site, we automatically collect certain technical data:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and language preferences
• Clickstream data and interaction patterns

Information From Third Parties

We may receive information about you from third-party services such as payment processors, shipping carriers, or analytics providers, which we combine with information we already hold.

We use the information we collect to:

• Process and fulfill your custom orders
• Communicate with you about your order status, shipping, and delivery
• Respond to your customer service inquiries and support requests
• Send you transactional emails (order confirmations, receipts, shipping updates)
• Send promotional emails and marketing communications (where you have opted in)
• Personalize your experience and show relevant products or offers
• Improve our website, products, and services through analytics
• Detect and prevent fraud, abuse, or other harmful activity
• Comply with our legal obligations and enforce our terms

We may share your information with trusted third parties only as necessary to operate our business and serve you:

• Payment Processors — to securely handle payment transactions (e.g., Stripe, PayPal, or similar)
• Shipping & Fulfillment Partners — to deliver your orders (your name, address, and contact info are shared with carriers as needed)
• Production Partners — third-party manufacturers who help produce your custom items in Italy
• Analytics Providers — services like Google Analytics that help us understand site usage (data is aggregated or anonymized where possible)
• Email Marketing Platforms — to send order communications and, where permitted, marketing emails
• Legal Authorities — where required by law, court order, or to protect our rights and the safety of others
• Business Transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

All third-party service providers are contractually required to handle your information securely and only for the purposes we specify.

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our site. These technologies help us:

• Keep you logged in and remember your cart and preferences
• Understand how visitors navigate and use our site
• Measure the effectiveness of our marketing campaigns
• Serve relevant advertisements on third-party platforms (e.g., Meta, Google)

Types of Cookies We Use:

• Essential cookies — required for the site to function (cannot be disabled)
• Analytics cookies — help us understand site traffic and behavior
• Marketing / advertising cookies — used for targeted advertising and retargeting
• Preference cookies — remember your settings and choices

You can manage or disable non-essential cookies through your browser settings or our cookie consent tool. Note that disabling cookies may affect some site functionality. For more information, visit allaboutcookies.org.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Maintaining your account and order history
• Complying with legal, tax, and accounting obligations (typically up to 7 years for financial records)
• Resolving disputes and enforcing our agreements

When your information is no longer needed, we securely delete or anonymize it. Custom design files submitted for your orders are retained for a reasonable period to allow for reorders, after which they may be deleted.

Depending on your location, you may have certain rights regarding your personal data:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request that we delete your personal information (subject to certain exceptions)
• Opt-Out of Marketing — unsubscribe from promotional emails at any time via the unsubscribe link in any email, or by contacting us directly
• Data Portability — request your data in a portable format where technically feasible
• Restriction / Objection — object to or request restriction of certain processing activities

To exercise any of these rights, please contact us using the information in Section 11. We will respond to verified requests within 30 days.

We implement industry-standard technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, encrypted payment processing handled by PCI-compliant third-party processors
• Access controls limiting who within our organization can view your data
• Regular security reviews and updates to our systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. We encourage you to use a strong, unique password for your account and to keep it confidential.

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe your child has provided us with personal data, please contact us immediately.

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by Seta Custom.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we may also notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.

Your continued use of our website following the posting of any changes constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: